Consumer Info Water Tariff   Customer Charter  Approved Material  Material Specification  Work Specification  Quality Assurance Form  CAR - Corrective Action Request  Water Saving Tips  Internal Plumbing  Payment Agencies		Customer Charter       Water supplied will comply with Ministry of Health requirements.         Consumers will be notified of scheduled water supply interuptions, at least 24 hours in advanced.         Burst pipes will be repaired within: i) 18 hours of notification. ii) 24 hours (up to 200mm) iii) 48 hours (more than 200mm)         Leakages will be repaired within: i) 48 hours (more than 200mm) ii) 24 hours if it involve disruption at consumer premises.         Customer complaint: i) Response to complaint within 5 working days. ii) Telephone complaints within 30 seconds.         Water bill enquiries at our counters will be attended to within half an hour.          i) Enquiries or complaints requiring a visit to premises will be responded to within 3 working days from complaint received. ii) Complaint shall be settled within 10 working days.       i) New water meter will be installed within 2 working days for individual ii) New water meter will be installed within 7 working days of receiving deposit for housing developer.         Disconnected water supply will be reconnected within 2 working days after receiving payment of arrears.         Deposit will be refunded to customers within 3 weeks after receiving request for water supply termination and provision of relevant documents.         Application for water reticulation plans and internal plumbing system approval will be responded within 3 weeks after receiving application.         Adequate pressure at any point in reticulation shall be greater or equal to 10m residual pressure.