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Water supplied will comply with Ministry of Health requirements.
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Consumers will be notified of scheduled water supply interruptions, at least 24 hours in advanced. |
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Burst pipes will be repaired within:
i) 18 hours (up to 200mm)
iii) 36 hours (more than 200mm)
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Leakages will be repaired within:
i) 24 hours if it involve disruption at consumer premises.
ii) 48 hours if it do not involve disruption at consumer premises.
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Customer complaint:
i) Bill complaints to resolve in 3 working days.
ii) Response to complaint within 5 working days.
iii) Telephone complaints within 20 seconds.
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Water bill enquiries at our counters will be attended to within half an hour. |
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i) Enquiries or complaints requiring a visit to premises will be responded to within 3 working days from complaint received.
ii) Complaint shall be settled within 10 working days from date of receiving the complaints. |
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i) New water meter will be installed within 2 working days for individual after receiving the deposit.
ii) New water meter will be installed within 7 working days of receiving deposit for housing developer. |
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Disconnected water supply will be reconnected within 2 working days after receiving payment of arrears. |
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Deposit will be refunded to customers within 3 weeks after receiving request for water supply termination and provision of relevant documents. |
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Application for water reticulation plans and internal plumbing system approval will be responded within 3 weeks after receiving application.
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Adequate pressure at any point in reticulation shall be greater or equal to 10m residual pressure. |
