Established in April 1999.
1^st of its kind in dedicated water utility services.

1800-88-7474 / 019-772 7474 / customer.care@saj.com.my

i)  Complaints on water supply
ii)  Billing enquiries

- Complaint / call centre to the customer.
- Information Center for the organization.

Job Management System (JMS) – core software
- An online database system developed as a tool in managing workload and complaints. A communication network with computer interface linking the SAJH INFO CENTER to all SAJH’s regional depot.

- Each complaint lodged into the system will be assigned with a unique reference for easy monitoring and retrieving.

Call Center Manager (CCM)
- A system used in monitoring inbound and outbound calls via our toll free line.
- It enables the measurement of level of service offered by the call agents.

Billing Information System (BIS)
-Tools in managing customer’s billing enquiries.

Remote Monitoring System (RMS)
- The RMS enables the monitoring of reservoirs level from the SAJ INFO CENTER– 24 hours a day. Installed in over 100 reservoirs throughout Johor to ensure continuity of supply to the customers.

Integrated Geographical Information System (IGIS)
-  It covers all assets and installation throughout the state.
- Accurate identification of location of events such as leaks and pipe bursts.

• Quality Objective Customer Charter
• Call analysis
• Number of pipe burst
• Reservoirs overflow
• Agents performance